NICE powers seamless experiences for every customer journey

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

The company is also  passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.

By enabling technologies, NICE enables organisations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalised digital-first experiences with CXone, the world’s leading cloud CX platform.

To take us through the importance of creating seamless experiences for every customers’ journey and how its solutions are helping organisations of all sizes and verticals accelerate their digital and cloud transformation, we speak to Darren Rushworth, President of NICE International.

During the insightful conversation, Darren also talks about:

• The company’s products and solutions suite and how it has solved its customers’ problems.
• How organisations can remain agile and resilient, and at the same time make the next leap forward in terms of customer experience. 
• What makes NICE stand out from the crowd.
• Key trends in the customer experience space in 2022 / 2023.
• What’s next in the pipeline for the company in APAC and EMEA region.
• The importance of company culture and how this has shaped his management style, and influenced how he manages NICE.
• Key management challenges and lessons he has learnt from being a tech leader.