Innovation, Collaboration, and the Tech Ecosystem: Hong Leong Bank’s Journey”

On this episode of Biztech’s Investor Conversations Show explore how Hong Leong Bank, a regional financial services company based in Malaysia, is shaping the tech ecosystem and collaborating with startups for improved customer service. Join Shailesh Grover, Chief Digital and Innovation Officer, as he discusses their initiatives and future plans in this dynamic space

Key Takeaways :

1. Customer-Centric Innovation: The bank prioritizes the customer experience in all aspects of its operations.

2. Four Customer Lifecycle Stages: The customer journey is divided into Attract, Acquire, Transact, and Engage phases, each aimed at creating a positive customer experience.

3. Tech Ecosystem Engagement: Hong Leong Bank actively collaborates with startups and partners in the tech ecosystem to drive innovation.

4. Partnership with MBAN: The bank has a strong relationship with the Malaysian Business Angels Network, resulting in several successful initiatives.

5. Coexistence with Startups: The bank emphasizes cooperation with startups, as they can mutually benefit from working together.

6. Future Plans: The bank plans to accelerate tech engagement, focusing on emerging technologies and ensuring customer security.

7. Long-Term Commitment: Shailesh advises patience and persistence in the journey of innovation and ecosystem engagement.

Guest : Shailesh Grover, Chief Digital and Innovation Officer at Hong Leong Bank

Host : Brian Fernandez

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