Byron Fernandez on Elevating Customer Experience at TDCX Malaysia

Join us on Biztech’s C-Suite Conversations Show as we speak with Byron Fernandez, Group Chief Information Officer (CIO) & Executive Vice President (EVP) of TDCX Malaysia.

TDCX is renowned for serving clients across diverse industries with tailored customer experience (CX) strategies.

Byron will discuss how TDCX adapts its CX approach to different sectors, the key components of a successful CX strategy, and the role of AI in transforming CX specialists’ roles.

Don’t miss this insightful conversation on the future of customer experience.