CGS’s innovative solutions help businesses acquire, monetise, engage and retain customers

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. The organisation’s cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. 

For over 40 years, CSG’s technologies and people have helped some of the world’s most recognisable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. To date, it is the trusted technology provider for leading organisations in telecommunications, retail, financial services and healthcare and continues to provide solutions that deliver real world outcomes to more than 900 customers in over 120 countries.

#biztechasia is privileged to speak to Shaun Whalon, the Global VP, DWMS Product Line at CSG who shares further insights into the firm’s solutions suite, including how its recently launched SaaS solution, Encompass, a game changer that unlocks possibilities of 5G-enabled offerings for cloud service providers. 

Additionally, Shaun touches on:

• CSG as an organisation and its footprint around the world.
• What his role entails and the countries under his purview.
• How the organisation is evolving to meet the fast-changing needs of the telecoms industry.
• What can we expect to see from CSG in the near future.

Guest: Shaun Whalon, Global VP, DWMS Product Line at CSG

Host: Brian Fernandez

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