Medallia connects employees and customers better with artificial intelligence and machine learning technology

Medallia, based in San Francisco, California, is the global leader in Experience Management providing customer experience management (CEM) and employee experience management software. It’s award-winning SaaS platform, Medallia Experience Cloud™, captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools utilising proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes.

Denise Miura, Vice-President Asia Pacific and Japan at Medallia, says the company will step up support for enterprises in Asia Pacific to accelerate digital transformation by enabling them to seamlessly integrate both online and offline experiences, so as to connect better with their employees and customers.

She adds that they believe these efforts will help enterprises effectively navigate the pandemic environment, make smarter decisions, and augment sales.

Furthermore, Denise also shares on:

An overview of Medallia and its history
How closely intertwined is employee experience (EX) and the customer experience (CX) for businesses in this era of digital transformation
The landscape for customer and employee experience management in the region over the last few years and how has the pandemic shaped the customer and employee experience landscape
The sectors witnessing the greatest transformation in customer experience management and the challenges some industries face
Key objectives in 2022
How she rise up to a predominantly male dominated sector particularly in Japan
Advise for women looking to enter the tech industry